Frequently asked questions.

  • Psychologists are uniquely qualified to assess, diagnose, and treat psychological and mental health conditions. They are among the few professionals—along with physicians—authorized to make formal diagnoses.

    Becoming a psychologist requires extensive education and training, including at least nine years of university-level study, a doctoral degree, supervised practice, internships, and rigorous written and oral exams.

    Psychologists are regulated by the College of Psychologists and Behavioural Analysts of Ontario, which ensures high professional standards, public protection, and accountability. This means you can trust that your care is grounded in both expertise and ethical responsibility. Learn more at www.cpbao.on.ca.

  • Psychological services are not covered by the Ontario Health Insurance Plan (OHIP), but they are often fully or partially covered by extended health insurance plans. Please check your particular plan to determine your coverage, as insurance plans vary significantly.

  • No, a referral is not required in order to set up an appointment. However, some insurance companies require a referral note from a physician before they will reimburse you for services that have been provided. It’s a good idea to check details of your coverage before your first appointment.

  • Traditional individual therapy sessions tend to be 50-minutes in duration, but can be longer depending on person-centered circumstances. Couples therapy sessions are often 75-minutes in duration.

  • Fees are based on Ontario Psychological Association provincial standards. At present, our clinical psychologist fees are $265/50 minutes for individual therapy and $290/50 minutes for couples therapy.

    Fees for our doctoral supervised therapists are lower. Specifically, the rate for individual therapy is $165/50 minutes and for couples therapy the rate is $180/50 minutes.

    Please inquire directly about fees for supervision and consultation.

  • Our cancellation policy requires 24 hour notice when cancelling or rescheduling an appointment. Without such notice, the full session fee may be charged for missed or cancelled appointments that were held for you.

  • Payment is due at the end of each session. You will be issued a receipt that you may submit for insurance or income tax purposes.

    Payment can be made by Visa, MasterCard, or AMEX. Payment occurs through our automated secured system (Jane) and is set up prior to the delivery of services.

  • The number of therapy sessions needed can vary widely and depends on your unique needs, goals, and the nature of the concerns you're working through. Some people find meaningful change in just a few sessions when addressing a specific issue, while others may benefit from a longer-term approach—especially when navigating more complex, deep-rooted, or evolving challenges. Therapy is a flexible process, and we’ll work together to regularly assess what’s most helpful for you along the way.

  • Virtual sessions are held via secure video, allowing you to meet with your therapist from home or another private space. You’ll talk through your concerns just as you would in person, and your psychologist will support you in working toward your goals. Sessions are conducted using encrypted platforms that meet strict privacy and confidentiality standards. Research shows virtual therapy is as effective as in-person care for many concerns, including anxiety, depression, trauma, and stress. You will need a reliable internet connection, a quiet and private space, and a device with a camera and microphone (like a computer, tablet, or smartphone).

  • A supervised doctoral therapist works directly under the supervision of a registered clinical psychologist (i.e., “supervised therapist”). Therefore, if your insurance includes psychological services, working with a supervised therapist would also be covered. 

    Supervised therapists have professional education and training in mental health and psychotherapy. This typically includes an undergraduate and/or Master’s in Psychology and currently being enrolled as a senior PhD student in Clinical Psychology on route to becoming a registered psychologist.

    Supervised therapists have typically already completed several hundreds of hours of provision of psychotherapy and psychological assessment. All registered healthcare providers are required to be in supervision before they can practice on their own. Many supervised therapists have several years of experience. Regulatory bodies have high standards, and many require thousands of hours of supervised practice before granting autonomous practice.

    Supervised therapists meet with their supervisors on a regular basis to review professional practice issues and ethical issues. Supervisors are not present in the sessions. One way of thinking about this is that you are getting two therapists for the price of one!